Going the extra mile…
At UKWSL, we consider the culture within our organisation to be among our key innovations. Over the past decade our Directors and team have built UKWSL into what it is today, a place for creating and bringing ideas to life.
We communicate directly with each other and are accountable to fellow members of our multi-disciplined teams. We encourage hands-on innovation, involving those closest to a project in decision making. Our teams organise around opportunities and leaders emerge, this unique kind of corporate structure has proven to be a significant contributor to customer satisfaction and retention.
We work hard at maximising individual potential, maintaining an emphasis on service integrity and cultivating an environment where creativity can flourish. A fundamental belief in our people and their abilities continues to be the key to our success.
At UKWSL our culture is based around a customer centric approach and “going the extra mile”.
Every time we serve a customer, we ask ourselves:
- If I were the customer in this situation how would this experience feel for me?
- Did the transaction feel simple and easy?
- Did my problem get resolved quickly?
- Did the team member I contacted first accept responsibility for making sure I got what I needed?
That’s what we mean by “going the extra mile”, imagining ourselves as the customer.
Customers want to do business with companies they connect with emotionally, that speak their language, are sensitive to their culture, value what they value and help them succeed to meet their goals and objectives. To make that emotional connection, we understand that we must put our customers at the centre of everything we do.